FAQs - Frequently Asked Questions
1. WHAT ARE CREW TAGS/TRAVELLERS TAGS AND WHAT ARE THEY MADE OF?
Travellers tags are used to distinguish your luggage from the luggage of other travellers. The tags are similar in size to a credit card and are made of the same material, a 760 micron thick durable plastic.
Side A has an attractive image relating to your airline or your own chosen design (see question 3).
Side B has up to 5 lines of your chosen text, i.e. your name, address, tel no etc.
The printing is incredibly tough, it will not rub off or fade on your journeys around the globe.
2. DO I NEED TO BE CREW TO BUY YOUR PRODUCTS?
No, anyone can buy any of our products!....If you are not crew we can remove the word 'CREW' and customise the product accordingly.
3. CAN I SEND MY OWN DESIGN FOR MY LUGGAGE TAGS & OTHER PRODUCTS?
Yes you can. We do not charge any extra for this service. We will require a large image from you (the larger the better). Send your designs to us: firstname.lastname@example.org
4. DO YOU HAVE AN INTERACTIVE WEBSITE?
Yes. We have a sister website called www.koolkrow.com for all you creative types. There are almost two thousand products that you can personalise from wash bags to watches, iPad skins to umbrellas.
5. HOW DURABLE ARE YOUR LUGGAGE TAGS?
More durable than ever. We have now invested in an innovative metal eyelet system which has strengthened the tags, greatly prolonging their lifetime. Additionally, if you follow the instructions in question '11' your tags should endure the rigours of modern travel.
6. DO YOU SELL METAL TAGS?
Yes we certainly do. Our fabulous metal tags are a 'must have' accessorry. After plenty of research, trials and testings we are delighted to be offering this exclusive koolkrew product to you. It is not cheap but it is definitely well worth every penny. The tag is made of lightweight aluminium covered with a crystal clear enamel effect coating. Your own customised personal information on the reverse of the tag. Our metal tags are available in three formats, Rectangular, Round and Heart Shaped.
7. I CAN'T FIND THE AIRLINE I WORK FOR?
Just send us an email and we will add your airline to our database: email@example.com
8. HOW DO I PAY?
We now offer 2 methods of payment via our website. You can pay by using Paypal or you can pay by using your debit/credit cards through (Cardsave) Payment Server.
9. HOW DO I PLACE A LARGE ORDER?
Contact us via: firstname.lastname@example.org
10 WHAT CAN I DO IF I HAVE PROBLEMS WITH PAYMENT?
Just email or phone us and we can take payment manually from your debit/credit card: email@example.com or we can send you a payment link via email to complete your payment by using your debit/credit card.
11. DO I HAVE TO SIGN UP TO PAYPAL TO BUY YOUR PRODUCTS?
No. If you choose PAYPAL, the payment page of Paypal will be displayed, however, you have the choice to either enter your card details as normal or open a Paypal account if you wish. It is not necessary to register with Paypal. We accept Visa, Mastercard, Maestro,Solo and Amex via our Paypal site.
12. HOW LONG DOES IT TAKE TO GET MY STUFF?
Please see our delivery section on the menu bar.
13. HOW DO I ATTACH THE CLEAR PLASTIC LOOP TO MY BAG?
We have step by step instructions on how to attach the clear plastic loop to your bag.:CLICK HERE
14. HOW TO LOOK AFTER YOUR PVC PLASTIC TAGS!
For an illustrated guide CLICK HERE