Shipping & Returns
About Delivery, Order Times, Delivery Costs & Shipping
Delivery costs are subject to change at any time and will be updated on the website. Delivery times quoted are for business days (Mondays to Fridays excluding public holidays) and are estimates based on UK Royal Mail.
Please note that shipping charges are determined by weight and destination which will be calculated and advised when placing your order. The prices and delivery times quoted are for GUIDANCE ONLY.
Can You Send to a Different Delivery Address?
Yes we can do this, simply add a new delivery address to your account (either through your account page or at the checkout)...you can have as many different delivery addresses as you need and they will stay on your account for future use.
The current status of your order can be found by logging into your account. If you have not received your order within the time frames detailed above please call or e-mail us.
koolkrew.com ships from two facilities in the United Kingdom and from our printing studio in Hong Kong. If you have ordered a range of products, then they maybe shipped from different factories. As a result, they may arrive to you at different times and in separate deliveries. All deliveries are shipped by recognised and respected carriers on a standard service. A 24 hour online trackable service is available on all Royal Mail Airsure deliveries.