This Shipping Policy was last updated on 14/10/2022.

When Will My Order Arrive ?

A delivery estimate is available for all our items on the product page.

When each item on your order has been dispatched, we will send you an email with a tracking number to track your parcel(s), as well as update you with a more accurate delivery date.

My Delivery Is Delayed

If you are experiencing a delay with your order, we would ask that you continue to monitor your tracking for further updates.

Please note your most up-to-date delivery estimate(s) can be found in Track Order Page:

Delay Between Carrier Scans

It is common to see delays between scans while your item is in transit. Rest assured that we will do our best to have your order delivered to you by the estimated delivery date. If over 2 business days have passed since your estimated delivery date and there are no further scans to advise of an upcoming delivery attempt, please contact us so that we can check the status of your order with our carrier.

I Have Not Received All Of My Delivery

Partial Delivery

If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.

If you have not received your full delivery as expected:

  • Open the parcel(s) you have received to confirm everything was not dispatched in the parcel(s) received
  • Check 'Track My Order' by visiting https:// for the latest status on your item - the rest of your item may still be on the way to you, and a second delivery may take place within the following 1-2  business days.
  • If the tracking does not provide you with an update on delivery, please contact us so that we can get your item(s) to you as soon as possible.

How Will My Order be Delivered?

We are committed to providing a fast, safe, and reliable delivery service for all of our items. We will select the appropriate delivery method and carrier suited to each item on our website. It is currently not possible to choose a carrier for delivery. Deliveries are typically made Monday through Friday.

Upon dispatch, we will email you with detailed delivery instructions and a revised estimated delivery date. We will also provide a tracking number so that you can track your parcel(s). In addition, the carrier will contact you via email, text, or phone (depending on delivering partner and their service level) with further instructions and the time window for delivery.

Do you ship internationally?

Yes! We ship worldwide! For international orders, shipping can take 5-20 business days depending on location.

Please note that customs fees (taxes, duties, processing fees, brokerage fees, etc.) may apply for international shipments. Contact your local customs office for additional info.

Please see our Delivery section for more about shipping

Shipping Costs

For orders within the UK/EU we offer the following shipping methods:

Royal Mail Track UK Special Delivery Next Day (1 business day): Once the order ships, the delivery will be made the next business day.

Royal Mail EU Postal Tracking  (5-7 business days): Once the order gets shipped, it will be delivered within 7 business days.

Courier Delivery: EU/USA/Canada (2-4 business days)

Courier Delivery: Rest of the world: Please check our Delivery Section

Please note that if you expedite your order, it may still need 3-5 business day to get ready and shipped. Check the processing time of your order to get an estimated shipping date and calculate which shipping method is more convenient. We'll send you an email with the additional charge as soon as the new shipping method is selected.

Also, bear in mind that all delivery types are only made during business days. No deliveries will be available on Saturday and Sunday or UK Holidays.

If you are interested in get your order expedited, contact us at

Royal Mail may not be able to guarantee delivery times in certain situations: adverse weather, address/delivery issues, etc


Do I have to pay custom fees, taxes and charges?

Yes! We ship worldwide! For international orders, shipping can take 5-20 business days depending on location.

Please note that customs fees (taxes, duties, processing fees, brokerage fees, etc.) may apply for international shipments. Contact your local customs office for additional info.DdDdo

International shipments are generally subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.). If you are from outside the UK, your order may be charged by your country’s customs office, according to its policy.

These costs are not included in the shipping charges and are your responsibility. We do not issue any type of refunds for customs fees and for shipping.

If you decide you do not want to pay the taxes or tariffs, you can refuse and return the item received by customs. A refund or store credit will be issued after deducting the original shipping fee and additional fees the return process may require.

We do not have a way of estimating customs fees, taxes, duties, etc. And we do not have control over the customs authorities in your country, so if you have specific questions about those charges, please, contact your local Customs office for additional information

If you reside in any of the EU member states you do not have to pay any taxes or Custom fees to receive your goods as long as your order value is below 150 Euros.


Do I have to pay custom charges if I am located in a European Union country?

Koolkrew LTD is enrolled in the EU IOSS Tax System which means we collect all the EU countries VAT taxes at checkout. (This will not affect your order value as all taxes are inclusive in our prices). In return our customers will enjoy a smooth, fast and NO charge custom clearance for your orders in your designated EU country.

If for any reason you have been charged a Custom fee to receive your order please keep your receipt and we will request a full refund on your behalf.

For orders over 150 Euros unfortunately you will be liable for custom charges levied on your order. It might be a good idea to split your order if you think it will exceed the threshold limit

If you have any other questions please email us: